Unless otherwise stated, all orders received before 12pm, will be dispatched the same day, on a 2-3 working day delivery service (Mon - Fri excluding Bank Holidays).
Delivery is free to all Germany Mainland addresses. Delivery will be made between the hours of 8am and 8pm Monday - Friday. You can obtain full details of the carrier by contacting us.
All items will be delivered to the delivery address provided at the point of purchase.
Delivery can be made to an address other than the invoice address - just give the details of this with your order.
Please check that all details are correct before submitting your order. We cannot accept responsibility for late or non-delivery where the address is incorrect.
Please provide a telephone number for the delivery point so that the carrier can contact you, should they need help in finding the address. Delivery instructions may be supplied at the point of purchase if you think these will be necessary for the carrier to find your property.
Please ensure someone is at the address to accept and sign for delivery of your goods. If this is not possible then we can accept your instructions to leave the goods at your property without signature but please note this will be at your risk. BPS Access Solutions Ltd cannot accept liability for any loss or damage to the goods if this is the case.
In the unlikely event your item(s) are damaged on delivery please refuse them and send them back with the carrier. Please also advise us and we will arrange for a replacement to be sent.
Whilst we endeavour to ensure all goods are delivered within the agreed time frame, from time to time issues beyond our control do occur. However, all orders will normally arrive within 1-5 days of ordering. If your order has not arrived on the day you expected, please contact us so we can investigate the delay.